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Frequently Asked Questions
SHIPPING
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
PRODUCTS
If you are not in love with your new purchase, please contact us at sales@oranicole.com within 48 hours of receiving your purchase. We will gladly provide an exchange (excluding shipping costs) within 10 days of receiving your purchase back. All goods must be returned in their original condition and fully insured.
Items that are custom made or special ordered are non-returnable nor refundable.
Items received as gifts may be exchanged for another item of equal or greater value.
Each piece is designed in Chicago and made with lots of love and care. Due to the nature of fine jewelry and gemstones, each piece should be handled with care. We highly suggest taking off your jewelry before washing your hands, showering, or doing any hard work, in order to preserve the quality of each piece.
All sterling silver naturally oxidizes or tarnishes. Prolonged exposure to the air and your body’s natural chemistry can speed up this process for us. Avoid direct contact with showers, perfume, lotion, chlorine, and bleach. All silver jewelry should be stored in a little air-tight ziplock bag to help slow the oxidation process.
Each piece is designed in Chicago and made with lots of love and care. Due to the nature of fine jewelry and gemstones, each piece should be handled with care. We highly suggest taking off your jewelry before washing your hands, showering, or doing any hard work, in order to preserve the quality of each piece.
All sterling silver naturally oxidizes or tarnishes. Prolonged exposure to the air and your body’s natural chemistry can speed up this process for us. Avoid direct contact with showers, perfume, lotion, chlorine, and bleach. All silver jewelry should be stored in a little air-tight ziplock bag to help slow the oxidation process.
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